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FAQs
Here you will find a compiled list of commonly asked questions to provide you with all the information you need. Whether you're curious about the products, the materials used, shipping, or any other aspect, you'll find the answers here. We believe in transparency and want to ensure that your shopping experience is seamless and enjoyable. Take a moment to explore our FAQs, and if you don't find what you're looking for, feel free to reach out to us directly. Happy browsing!
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What materials are used in your handmade accessories?Our handmade accessories are crafted using high-quality materials such as polymer clay, gold-plated hypoallergenic components, and other carefully selected elements.
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My skin is very sensitive, are your earrings hypoallergenic?Yes, our products are hypoallergenic and designed to be long-lasting. By using nickel-free and copper-free, 24k gold plated hypoallergenic components, our earrings maintain their quality and do not tarnish easily over time.
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How do I care for and clean my S & L Co. accessories?Our pieces are meticulously crafted using stainless steel components, which are nickel-free and copper-free, ensuring durability and resistance to tarnishing. Check out our Jewelry Care Guide for more information on how to care for your accessories. With proper care, your Sage and Lavender Co. jewelry will continue to dazzle, making a lasting impression.
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Can I return or exchange my jewelry purchase?Due to the nature of our handmade products, each piece is unique and crafted with meticulous care. We take pride in the individuality of our creations. As a result, we do not accept returns or exchanges unless the item arrives damaged or defective. We encourage you to carefully review the product descriptions and images before making a purchase. If you have any questions or concerns, please don't hesitate to reach out!
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How long does it take to process and ship an order?We strive to process orders within 3 business days. Once shipped, the delivery time depends on your location and the shipping method chosen.
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Can I track my order?Absolutely! Once your order is shipped, we'll provide you with a tracking number, allowing you to monitor its progress and estimated delivery date.
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Do you offer international shipping?We offer international shipping to Canada, Australia, and U.K. Additional charges may apply and delivery times may vary.
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Are custom orders available?At this time, we do not offer custom orders. However, we regularly introduce new designs and collections, so be sure to check back for our latest offerings.
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Do you offer wholesale or bulk discounts?We offer wholesale pricing and bulk discounts for qualified businesses. Please reach out to us directly for more information.
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